FAQs
Frequently Asked Questions (FAQs)
Welcome to Pyvani! We're here to make your beauty shopping experience simple, convenient, and enjoyable.
Below, you'll find answers to common questions about our beauty products, ordering, payment, shipping, returns, and customer support.
Ordering & Payment
Do I need an account to place an order?
No. You can place an order as a guest whenever guest checkout is available.
Creating an account may make it easier to view your order history and manage your shopping information.
How do I place an order?
Browse our collection of makeup and beauty essentials, select your preferred products and available options, and add them to your shopping cart.
When you're ready, proceed to checkout, enter your shipping and payment information, and carefully review your order before completing your purchase.
What payment methods do you accept?
We accept the payment methods displayed at checkout.
Available payment options may include major credit and debit cards and supported digital payment services, depending on your location and the payment providers available.
You can review all accepted payment methods before completing your purchase.
What currency will I be charged in?
Product prices are displayed according to the market or country/region selected on our website.
For customers shopping in the United States market, prices are generally displayed in U.S. dollars (USD).
The final payment amount and transaction currency will be shown at checkout.
If your payment account uses a different currency, your bank or payment provider may apply currency conversion rates or additional fees.
Is my payment information secure?
Our online store uses payment processing services designed to protect transaction information.
Payments are processed through the secure payment methods available at checkout.
For more information about how we collect, use, and protect personal information, please review our Privacy Policy.
Shipping & Delivery
How long does order processing take?
Order processing times may vary depending on product availability, order volume, and other operational factors.
Processing time is separate from the estimated shipping and delivery time.
For more information, please refer to our Shipping & Delivery Policy.
How long does shipping take?
Estimated delivery times depend on your shipping destination, selected shipping method, and carrier operations.
Delivery estimates are not guaranteed arrival dates and may be affected by holidays, customs procedures, weather conditions, or other circumstances beyond our control.
Please review our Shipping & Delivery Policy for current shipping estimates and applicable conditions.
How can I track my order?
Once your order has shipped and tracking information becomes available, we will provide the relevant shipping details.
You can use your tracking number to check the status of your package through the designated shipping carrier.
You may also track supported shipments through:
Please note that tracking information may take some time to update after your order has been dispatched.
What should I do if my package is delayed?
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.
Email: support@pyvani.com
Phone: +1 757-338-6252
Include your order number and the email address used at checkout so we can review the available tracking information and assist you.
If we cannot ship your order within the applicable or agreed timeframe, we will provide any notices, cancellation options, or refunds required by applicable law.
Can I change my shipping address after placing an order?
If you notice an error in your shipping address, please contact us as soon as possible.
We'll do our best to assist you before your order is shipped.
Once an order has been processed or dispatched, shipping address changes may no longer be possible.
Please double-check your shipping information before completing checkout.
Returns & Refunds
What is your return policy?
We accept return and refund requests in accordance with our Return & Refund Policy and applicable consumer protection laws.
For hygiene and safety reasons, certain opened, used, or tested cosmetic products may not qualify for ordinary change-of-mind returns.
Damaged, defective, incorrect, or nonconforming products are handled separately, subject to applicable law.
Please review our Return & Refund Policy for eligibility requirements, return deadlines, and additional details.
Do you offer free return shipping?
Return shipping arrangements depend on the reason for the return and the conditions outlined in our Return & Refund Policy.
Please contact our customer support team before sending any items back so we can provide the appropriate instructions and explain any applicable shipping costs.
How do I request a return or refund?
To request a return or refund, please contact us at:
Email: support@pyvani.com
Please include:
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Your order number
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The email address used at checkout
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The product you wish to return
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The reason for your request
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Relevant photos if the item arrived damaged, defective, or incorrect
Our customer support team will review your request and provide further instructions.
Please do not send items back before receiving the applicable return instructions.
Where should I send my return?
Return shipping instructions and the appropriate return address will be provided by our customer support team when your return request is reviewed.
Please do not send returns to our registered business address unless specifically instructed to do so.
For assistance, contact support@pyvani.com.
When will I receive my refund?
After an eligible return has been received and reviewed, we will notify you of the refund status.
Approved refunds are generally issued to the original payment method whenever possible.
The time required for funds to appear in your account may vary depending on your bank or payment provider.
All refunds will be processed in accordance with our Return & Refund Policy and applicable legal requirements.
Product Information
How do I choose the right makeup shade?
We recommend reviewing product descriptions, available shade options, and product images before placing your order.
Please keep in mind that makeup colors may appear slightly different depending on your screen settings, lighting conditions, skin tone, and application method.
If you have questions about a specific shade or product, feel free to contact our customer support team before purchasing.
Where can I find product ingredients?
Ingredient information may be available on individual product pages or on the product packaging.
We recommend carefully reviewing the full ingredient list, product directions, and any warnings before using a cosmetic product.
If you need additional information about a product, please contact us at support@pyvani.com.
Are Pyvani beauty products suitable for all skin types?
Different cosmetic products and formulas may work differently depending on individual skin types, preferences, and sensitivities.
We recommend checking the product description, ingredient information, and usage instructions to help determine whether a product is appropriate for your needs.
If you have sensitive skin or known ingredient allergies, consider performing a patch test when appropriate and following the product's directions.
If irritation or an unexpected reaction occurs, discontinue use and seek appropriate medical advice.
How should I store my makeup products?
We recommend storing cosmetic products according to the instructions provided on their packaging.
In general, makeup products should be kept in a clean, dry environment away from excessive heat, moisture, and direct sunlight unless otherwise directed.
Always check product labels for specific storage requirements and expiration or period-after-opening information.
Customer Support
How can I contact Pyvani?
Our customer support team can assist you with product inquiries, order questions, shipping information, returns, and refunds.
Email: support@pyvani.com
Phone: +1 757-338-6252
We aim to respond to inquiries as promptly as possible. Response times may vary during weekends, holidays, or busy periods.
Who operates Pyvani?
Pyvani is an online beauty retailer operated by Urban Grain LLC, a company registered in the United States.
Legal Business Name: Urban Grain LLC
Registered Business Address:
25 Timmy Ln
Colonial Beach, VA 22443
United States
Customer Support Email: support@pyvani.com
Customer Support Phone: +1 757-338-6252
For additional information about our business and customer service, please visit our About Us and Contact Us pages.
Still Have Questions?
We're happy to help!
If you need assistance with our beauty products, your order, shipping, or returns, please don't hesitate to contact us.
Email: support@pyvani.com
Phone: +1 757-338-6252
Thank you for shopping with Pyvani and making us part of your everyday beauty routine.
Pyvani — Everyday Beauty, Inspired by You.