Return & Refund Policy
Return & Refund Policy
Last Updated: October 21, 2026
At Pyvani, we want you to feel confident and satisfied with your beauty purchases.
If something isn't right with your order, our customer support team is here to help.
Please review the following policy to understand our return eligibility requirements, return procedures, shipping arrangements, refunds, and how we handle damaged, defective, or incorrect products.
1. Our 30-Day Return Policy
We accept eligible return requests made within 30 calendar days of delivery.
To qualify for a standard change-of-mind return, the item must generally meet the following requirements:
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Be unused and unopened
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Remain in its original packaging
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Be in a condition suitable for return
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Include all original components and accessories, where applicable
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Be accompanied by a valid order number or proof of purchase
Please contact support@pyvani.com before sending any products back.
Our customer support team will review your request and provide return authorization and instructions.
Returns sent without prior authorization may experience processing delays.
This policy does not limit any rights or remedies available under applicable consumer protection laws.
2. Beauty and Cosmetic Products
For hygiene and safety reasons, opened, used, or tested cosmetic products are generally not eligible for ordinary change-of-mind returns.
This may include products such as:
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Foundation and concealer
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Lipstick, lip gloss, and other lip products
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Mascara, eyeliner, and other eye makeup
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Face powders, blush, and other complexion products
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Other personal beauty and cosmetic items
We encourage customers to review product descriptions, shade options, ingredient information, and usage instructions carefully before purchasing.
If a product arrives damaged, defective, incorrect, or otherwise does not conform to your order, please contact us.
These concerns are handled separately from standard change-of-mind returns.
Nothing in this policy is intended to exclude or restrict any statutory consumer rights that cannot lawfully be excluded.
3. How to Request a Return
To begin a return request, please email:
Email: support@pyvani.com
Please include the following information:
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Your order number
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The email address used at checkout
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The product you wish to return
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The reason for your return request
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Photos, if the product is damaged, defective, or incorrect
Our customer support team will review your request and provide instructions for the next steps.
If your return is approved, we will explain how to prepare and send your return package.
Please do not ship any items back before receiving return authorization and the appropriate shipping instructions.
4. Authorized Return Address
For approved returns, our customer support team will provide the applicable authorized return mailing address and shipping instructions.
Return Authorization Email: support@pyvani.com
Customer Support Phone: +1 757-338-6252
Please contact our support team before mailing any return package.
Our registered business address is provided for business identification purposes and should not be used as a return address unless expressly authorized by our customer support team.
Return mailing locations may vary depending on the customer's location, product, and applicable fulfillment arrangements.
Customers outside the United States should contact our support team for the appropriate international return instructions.
Please note that authorized return locations are intended for mailed returns and may not be available for walk-in or in-person returns.
5. Return Shipping Costs
Pyvani provides free return shipping for eligible returns arranged through our approved return process.
When a return qualifies, our customer support team will explain the approved shipping method and provide a return label or other appropriate return shipping instructions.
Please contact us before purchasing return postage or arranging an alternative shipping service.
Return shipping costs incurred without prior authorization may not be reimbursed, except where required by applicable law.
Shipping charges paid for the original delivery are generally nonrefundable, except where required by applicable law or where we determine that a refund of those charges is appropriate.
For damaged, defective, incorrect, or nonconforming products, we will provide an appropriate resolution in accordance with applicable law.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect product, please contact our customer support team as soon as reasonably possible.
For faster assistance, we recommend reporting these issues within 14 calendar days of delivery.
Please email:
Email: support@pyvani.com
Suggested Subject Line: DAMAGED OR INCORRECT ITEM
Include the following information:
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Your order number
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A description of the issue
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The name of the affected product
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Clear photos showing the damage, defect, or incorrect item, when available
Our customer support team will review the information and determine an appropriate resolution based on the circumstances.
Depending on the issue and applicable legal requirements, the resolution may include:
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A replacement product
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A refund
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Another appropriate remedy
The recommended 14-day notification period does not eliminate any rights you may have regarding defective, incorrect, or nonconforming goods.
7. Missing Items
If an item appears to be missing from your order, please first check whether your purchase was shipped in multiple packages.
Some orders may be fulfilled in separate shipments, and products may arrive at different times.
If you cannot locate the missing item, please contact:
Email: support@pyvani.com
Provide your order number and the details of the missing product.
We will review the available order, shipping, and fulfillment information and assist you with an appropriate resolution.
8. Refund Processing
Once your returned product has been received and inspected, we will notify you of the outcome of your return request.
If your refund is approved, we will initiate the refund to your original payment method whenever possible.
Please note:
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Refund processing begins after the return has been reviewed and approved, except where applicable law requires otherwise.
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The time required for refunded funds to appear in your account depends on your bank, card issuer, or payment provider.
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Certain payment methods may have different processing timelines.
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Refunds will be processed in accordance with applicable legal requirements.
If your refund has been approved but has not appeared within the expected processing period, please contact our customer support team for assistance.
Email: support@pyvani.com
9. Exchanges
If you would like to exchange an eligible product, please contact our customer support team before returning it.
Exchange requests are subject to product eligibility and inventory availability.
For ordinary exchanges, products must generally meet the return requirements described in this policy.
Opened, used, or tested cosmetic products may not qualify for standard change-of-mind exchanges due to hygiene and safety considerations.
If an item is damaged, defective, or incorrect, we will review the appropriate resolution separately in accordance with applicable law.
10. Promotional Orders and Bundle Purchases
Products purchased during promotional events or as part of a bundle remain subject to the return eligibility requirements described in this policy unless different conditions were clearly disclosed before purchase.
For partial returns involving promotional discounts, bundled products, or complimentary items, refund amounts may be adjusted where consistent with the promotional terms disclosed at the time of purchase and applicable law.
If you wish to return only part of a promotional or bundled order, please contact our customer support team before sending the item back.
We will explain any applicable refund adjustments and return requirements.
11. Orders Purchased From Other Retailers
This Return & Refund Policy applies to eligible purchases made directly through:
If you purchased a Pyvani product through another retailer, marketplace, or third-party seller, please contact the original seller for information about their return and refund procedures.
Returns and refunds for purchases made through third-party retailers are generally handled according to the relevant seller's policies and applicable law.
12. Contact Information
For return authorization, refunds, damaged products, missing items, exchanges, or other order-related concerns, please contact us.
Store Name: Pyvani
Operating Company: Urban Grain LLC
Customer Support Email: support@pyvani.com
Customer Support Phone: +1 757-338-6252
Registered Business Address:
25 Timmy Ln
Colonial Beach, VA 22443
United States
Website: https://pyvani.com
Please note that our registered business address is not necessarily an authorized return mailing address.
Always contact customer support to obtain the appropriate return instructions before shipping any products.
We appreciate your business and will work to resolve eligible order concerns as fairly and efficiently as possible.