Payment Policy

Last Updated: October 21, 2026

Thank you for shopping with Pyvani.

We want your online beauty shopping experience to be clear, convenient, and secure. This Payment Policy explains how payment methods, transaction currencies, payment authorization, order verification, cancellations, and refunds are handled when you shop at https://pyvani.com.

1. Accepted Payment Methods

Pyvani accepts the payment methods displayed during checkout.

Available payment options may include major credit and debit cards and supported digital payment services.

The payment methods available to you may vary depending on your location, device, selected currency, and the payment providers enabled for our online store.

Please review the available payment options before completing your purchase.

We do not guarantee the availability of any particular payment method unless it is displayed during checkout.

2. Pricing and Currency

Product prices are displayed according to the country or region selected on our website.

For customers shopping in the United States market, prices are generally displayed in U.S. dollars (USD).

The final amount payable, transaction currency, applicable shipping charges, taxes, and other disclosed fees will be shown during checkout before you confirm your order.

If your bank account or payment card uses a different currency, your financial institution or payment provider may apply its own currency conversion rates or additional transaction fees.

Any charges imposed independently by your bank, card issuer, or payment provider are determined by that institution.

We encourage customers to review the final order amount and transaction currency before completing payment.

3. Secure Payment Processing

Our online store is hosted by Shopify, which provides the e-commerce technology used to operate our website and checkout services.

Payments are processed through the payment services available at checkout.

These payment providers use security measures and fraud-prevention technologies designed to protect payment transactions and customer information.

Pyvani may receive payment confirmations, transaction identifiers, payment status information, and limited payment-related details necessary to:

• Process and verify customer orders

• Provide customer support

• Maintain transaction records

• Prevent fraudulent transactions

• Handle payment disputes

• Process eligible refunds

Payment information is handled in accordance with the applicable payment provider's privacy and security practices.

For additional information about the collection, use, and protection of personal information, please review our Privacy Policy available on our website.

4. Payment Authorization

By placing an order through Pyvani, you confirm that you are authorized to use the selected payment method.

All transactions may be subject to payment verification and authorization by the relevant payment service provider.

If a payment cannot be verified, authorized, or successfully processed, your order may not be completed or accepted for fulfillment.

If additional verification is required, we may contact you using the contact information provided during checkout.

If you believe you have been charged incorrectly, notice a duplicate transaction, or have questions about a payment, please contact:

Email: support@pyvani.com

Phone: +1 757-338-6252

We will review the available transaction information and assist you with the appropriate next steps.

5. Order Confirmation

After completing checkout, you will receive an order confirmation using the email address provided with your purchase.

Please carefully review your order confirmation, including:

• Products and quantities ordered

• Selected product options and shades

• Billing and shipping information

• Shipping charges and applicable taxes

• Final payment amount

If you notice an error in your order details, please contact our customer support team as soon as possible.

An automated order confirmation acknowledges receipt of your order but does not necessarily indicate that your order has been accepted for fulfillment.

Order acceptance remains subject to successful payment verification, product availability, and applicable law.

If we are unable to accept or fulfill an order after payment has been collected, we will arrange an appropriate refund in accordance with applicable legal requirements.

6. Shipping Charges and Taxes

Applicable shipping charges, taxes, and other disclosed fees are presented during checkout before you confirm your purchase.

Shipping costs may vary depending on your delivery destination, selected shipping method, and any applicable promotional offers.

We do not add undisclosed product or shipping charges after an order has been accepted.

For international orders, customs procedures, import duties, taxes, or other destination-specific charges may apply.

Responsibility for these charges will be determined by the shipping terms disclosed at checkout and applicable law.

For more information about shipping costs, processing times, and delivery estimates, please review our Shipping & Delivery Policy available on our website.

7. Order Changes and Cancellations

If you need to change or cancel an order, please contact our customer support team as soon as possible.

Email: support@pyvani.com

Phone: +1 757-338-6252

Please include your order number and the change or cancellation you would like to request.

We will review your request based on the order's actual processing and shipping status.

Requests made before fulfillment begins are generally more likely to be accommodated.

Once an order has been processed or shipped, certain changes or cancellations may no longer be possible.

If your order has already shipped, you may still be eligible to request a return under our Return & Refund Policy.

Nothing in this section limits any cancellation or refund rights available under applicable consumer protection laws.

8. Refunds

Approved refunds are generally initiated to the original payment method whenever possible.

The time required for refunded funds to appear in your account depends on your bank, card issuer, or other payment provider.

Please note:

• Refund eligibility is determined in accordance with our Return & Refund Policy and applicable law.

• Eligible return requests may be submitted within 30 calendar days of delivery, subject to the conditions described in our Return & Refund Policy.

• For hygiene and safety reasons, opened, used, or tested cosmetic products may not qualify for ordinary change-of-mind returns.

• Damaged, defective, incorrect, or nonconforming products are handled separately.

• Approved refunds are processed in accordance with applicable legal requirements.

If your refund has been approved but has not appeared within the expected processing period, please contact our customer support team.

For complete refund eligibility requirements and procedures, please review our Return & Refund Policy available on our website.

9. Fraud Prevention

We may use reasonable payment verification, transaction monitoring, and security procedures to help prevent fraudulent or unauthorized transactions.

These measures may include:

• Payment authorization checks

• Transaction verification

• Review of suspicious order activity

• Verification of billing and shipping details

• Fraud-prevention measures provided by payment processors

If additional information is required to verify an order, we may contact you using the information provided during checkout.

We may cancel an order if payment cannot be authorized or a legitimate fraud concern cannot be resolved, subject to applicable law.

If payment has already been collected for a canceled order, we will arrange an appropriate refund.

We encourage customers to contact us promptly if they notice suspicious or unauthorized activity involving an order placed through our website.

10. Customer Support

If you have questions about accepted payment methods, billing information, order confirmations, payment verification, cancellations, or refunds, please contact us.

Pyvani Customer Support

Email: support@pyvani.com

Phone: +1 757-338-6252

Website: https://pyvani.com

Operating Company: Urban Grain LLC

Registered Business Address:

25 Timmy Ln
Colonial Beach, VA 22443
United States

Our customer support team will review your inquiry and assist you in accordance with our published policies and applicable law.

Thank you for choosing Pyvani and trusting us with your everyday beauty purchases.

Pyvani — Everyday Beauty, Inspired by You.

Nothing in this Payment Policy is intended to exclude, restrict, or modify any consumer rights or remedies that cannot lawfully be excluded under applicable law.