Terms of Service

Effective Date: October 21, 2026
Last Updated: October 21, 2026

Contracting Legal Entity: Urban Grain LLC

Trading Name: Pyvani

Website: https://pyvani.com

Registered Business Address:

25 Timmy Ln
Colonial Beach, VA 22443
United States

Customer Support Email: support@pyvani.com

Customer Support Phone: +1 757-338-6252

Welcome to Pyvani

This website is operated by Urban Grain LLC, doing business as Pyvani ("Pyvani," "we," "us," or "our").

When you purchase a product directly from our online store, your purchase agreement is with Urban Grain LLC, subject to these Terms of Service and applicable law.

These Terms of Service ("Terms") govern your access to and use of https://pyvani.com, including browsing our beauty products, placing orders, and using the services and features available through our website (collectively, the "Services").

Please read these Terms carefully before accessing our website or completing a purchase.

By using our Services or placing an order, you agree to these Terms and the additional policies referenced below, to the extent permitted by applicable law.

If you do not agree to these Terms, please discontinue use of our Services.

1. Our Business

Pyvani is an online beauty retailer offering makeup products and everyday beauty essentials.

Legal Business Name: Urban Grain LLC

Trading Name: Pyvani

Registered Business Address:

25 Timmy Ln
Colonial Beach, VA 22443
United States

Website: https://pyvani.com

Customer Support Email: support@pyvani.com

Customer Support Phone: +1 757-338-6252

Our online store is hosted by Shopify, which provides the e-commerce technology used to operate our website, shopping cart, checkout, and related services.

We may work with third-party payment processors, fulfillment partners, shipping carriers, technology providers, and other service providers to operate our business and fulfill customer orders.

2. Eligibility and Acceptable Use

You must be at least 18 years old or otherwise have the legal capacity required in your jurisdiction to enter into a binding purchase agreement.

By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.

You agree not to:

• Use our website for fraudulent, unlawful, or unauthorized purposes.

• Provide false, misleading, or incomplete information.

• Use stolen or unauthorized payment information.

• Attempt to access website systems or customer accounts without permission.

• Introduce viruses, malware, or other harmful code.

• Interfere with the security, operation, or functionality of our Services.

• Infringe our intellectual property rights or the rights of others.

• Engage in activities that violate applicable laws or regulations.

We may restrict access, review transactions, suspend accounts, or cancel orders where reasonably necessary to address suspected fraud, security risks, unlawful activity, or misuse of our Services, subject to applicable law.

3. Product Information

We aim to provide accurate and useful product descriptions, images, available shade options, pricing, and other information to help customers make informed purchasing decisions.

However, product colors and appearance may vary slightly due to photography, lighting conditions, screen settings, and individual application.

For cosmetic products, results may vary depending on skin tone, skin type, application techniques, and personal preferences.

We encourage customers to review:

• Product descriptions and specifications

• Available colors and shade options

• Ingredient information

• Product usage instructions

• Applicable warnings and precautions

• Shipping and return information

If you have questions about a specific product, please contact support@pyvani.com before purchasing.

Nothing in these Terms limits any rights you may have if a product is defective, incorrectly described, or otherwise fails to comply with applicable legal requirements.

4. Cosmetic Product Use and Safety

Our makeup and beauty products should be used according to the directions and warnings provided with each product.

Customers should carefully review ingredient information before using cosmetic products, particularly if they have known allergies, sensitive skin, or ingredient sensitivities.

Where appropriate, customers may consider performing a patch test before using a new product.

If irritation, discomfort, or an unexpected reaction occurs, discontinue use and seek appropriate medical advice.

Cosmetic products are not intended to diagnose, treat, cure, or prevent medical conditions unless specifically authorized and labeled for that purpose under applicable law.

Customers should follow all product-specific usage instructions, safety precautions, and storage recommendations.

Nothing in this section excludes any liability or consumer protection that cannot lawfully be excluded.

5. Product Availability

All products offered through Pyvani are subject to availability.

We may update product selections, available shades, quantities, packaging options, or inventory information for legitimate business reasons.

If a product becomes unavailable after you place an order, we will notify you and explain the available options.

Depending on the circumstances, these options may include:

• An agreed substitute product

• An alternative fulfillment arrangement

• Cancellation of the unavailable item

• A refund of the applicable purchase amount

We will not substitute a materially different product without your authorization.

If we cannot fulfill your order, any required refunds will be issued in accordance with applicable law.

6. Pricing and Currency

Product prices are displayed according to the market and currency applicable to your shopping session.

For customers shopping in our United States market, prices are generally displayed in U.S. dollars (USD).

The final transaction currency and total amount payable will be displayed during checkout.

Applicable taxes, shipping charges, and other disclosed fees will be presented before you confirm your purchase.

Prices may change from time to time for future purchases.

If we identify a material pricing error, we may contact you before fulfillment and offer an appropriate resolution, including cancellation and refund where applicable.

We will not increase the price of an accepted order without your agreement.

Any pricing adjustments, cancellations, or refunds will be handled in accordance with applicable law.

7. Orders and Order Acceptance

When placing an order, you agree to provide complete and accurate billing, shipping, payment, and contact information.

After completing checkout, you may receive an automated order confirmation.

An order confirmation acknowledges receipt of your order but does not necessarily mean the order has been accepted for fulfillment.

Orders may be reviewed for:

• Payment verification

• Product availability

• Shipping information accuracy

• Suspected fraud or unauthorized transactions

• Other legitimate operational or security concerns

If we are unable to accept or fulfill an order, we will notify you and refund any payment collected for the canceled items.

If you wish to change or cancel an order, please contact support@pyvani.com as soon as possible.

Order changes and cancellations may be limited once an order enters fulfillment or has been dispatched.

Nothing in this section affects cancellation or refund rights provided by applicable law.

8. Payment

We accept the payment methods displayed during checkout.

Payments are processed through the payment service providers available on our website.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

Payment processing may be subject to verification, fraud-prevention checks, and the terms and conditions of the applicable payment provider.

If payment cannot be verified or authorized, your order may not be processed.

The available payment methods, applicable transaction amounts, and charges will be displayed before you complete your purchase.

For additional payment information, please refer to our Payment Policy, if available on our website, or contact customer support.

9. Promotions and Special Offers

Pyvani may offer promotional discounts, product bundles, special pricing, limited-time offers, or shipping promotions.

Each offer is subject to the eligibility requirements, conditions, and limitations displayed with the applicable promotion.

Unless otherwise stated, promotional discounts may not be combined with other offers.

We may modify, suspend, or discontinue promotions for future purchases.

We will honor applicable promotional terms for accepted orders, subject to applicable law.

Promotional conditions do not override mandatory consumer rights or remedies.

10. Shipping and Delivery

Orders are typically processed within 72 hours after successful payment verification.

Our estimated standard shipping time to the United States is 2–4 weeks after order processing.

Estimated shipping times for other supported destinations may vary depending on the location and shipping arrangements.

Delivery estimates are not guaranteed arrival dates.

Actual delivery may be affected by:

• Product availability

• Shipping carrier operations

• Customs procedures

• Weather conditions

• Public holidays

• Local delivery restrictions

• Other circumstances outside our reasonable control

Shipping charges and available delivery methods are displayed during checkout.

Some orders may be delivered in multiple packages.

For complete information, please review our Shipping & Delivery Policy available on our website.

If we cannot ship an order within the applicable or agreed shipping timeframe, we will provide any required notices, cancellation options, and refunds in accordance with applicable law.

11. Returns, Exchanges, and Refunds

We accept eligible return requests made within 30 calendar days of delivery, subject to our Return & Refund Policy.

For standard change-of-mind returns, products must generally be:

• Unused

• Unopened

• In their original packaging

• In a condition suitable for return

• Accompanied by a valid order number or proof of purchase

For hygiene and safety reasons, opened, used, or tested cosmetic products are generally not eligible for ordinary change-of-mind returns.

Damaged, defective, incorrect, or nonconforming products are handled separately.

Eligible returns arranged through our approved process qualify for the free return shipping arrangements described in our Return & Refund Policy.

Customers must contact our support team and obtain return authorization before mailing any items.

For complete details, please review our Return & Refund Policy available on our website.

Nothing in these Terms excludes or limits consumer rights or remedies that cannot legally be waived.

12. Customer Accounts

Certain features of our website may allow you to create or access a customer account.

You are responsible for maintaining the confidentiality of your account credentials and taking reasonable steps to protect your account from unauthorized access.

Please notify us promptly if you believe your account has been compromised or accessed without authorization.

We may temporarily restrict account access where reasonably necessary to address security concerns, suspected fraud, or misuse of our Services.

Any such action will be subject to applicable law.

13. Website Content and Intellectual Property

Unless otherwise stated, original Pyvani website content, branding, product descriptions, graphics, images, logos, and other protected materials are owned by Urban Grain LLC or used with permission from their respective rights holders.

You may access and use our website for lawful personal shopping and informational purposes.

You may not reproduce, distribute, modify, republish, or commercially exploit protected website content without authorization, except where permitted by applicable law.

Third-party trademarks, product names, images, and intellectual property remain the property of their respective owners.

Nothing in these Terms grants you ownership or an unrestricted license to our intellectual property.

14. Customer Reviews and Submissions

If you submit a review, comment, photograph, testimonial, or other content to Pyvani, you agree that your submission must be lawful and must not infringe the rights of others.

Customer reviews should reflect genuine experiences and should not contain knowingly false or misleading statements.

You must not submit:

• Fraudulent reviews or fabricated testimonials

• Misleading purchase experiences

• Unauthorized copyrighted content

• Unlawful or abusive material

• Content that infringes the rights of others

By voluntarily submitting material for publication, you grant Pyvani a non-exclusive, worldwide, royalty-free license to display, reproduce, and use the submitted material for the purposes for which it was provided, subject to applicable law and any additional permissions required for advertising use.

You retain ownership of your original content.

We may moderate or remove submissions where reasonably necessary to address fraud, abuse, unlawful content, or other legitimate concerns.

We do not require customers to provide positive reviews as a condition of receiving ordinary customer service or exercising applicable consumer rights.

15. Third-Party Services and Links

Our website may use or provide access to third-party services, including:

• Shopify

• Payment processors

• Shipping and fulfillment providers

• Website analytics services

• Advertising and marketing partners

• Other external websites and service providers

These providers may maintain their own terms of service, privacy policies, and business practices.

We are not responsible for the independent content or practices of third-party websites that we do not operate or control.

We encourage customers to review the applicable terms and privacy policies before using external services.

Nothing in this section limits our obligations regarding products purchased directly from Pyvani or any rights provided by applicable law.

16. Privacy and Data Protection

Your use of our website is also subject to our Privacy Policy, available on our website.

Our online store is hosted by Shopify, which may collect and process personal information to provide e-commerce, checkout, security, and related services.

Depending on the technologies enabled, we may also use advertising and analytics tools, including AppLovin, subject to applicable privacy laws and customer choices.

For information about:

• Personal information collection

• Data processing and sharing

• Cookies and tracking technologies

• Advertising and analytics

• Data retention and security

• Consumer privacy rights

Please review our Privacy Policy.

For privacy-related questions, contact support@pyvani.com.

17. Website Availability and Accuracy

We make reasonable efforts to maintain accurate website information and reliable access to our Services.

However, temporary interruptions may occur due to maintenance, network disruptions, technical issues, third-party service outages, or circumstances outside our reasonable control.

We may update product information, website content, features, and functionality from time to time.

We do not guarantee uninterrupted website access or that every technical issue will be resolved immediately.

Nothing in this section limits our obligations concerning accepted orders or mandatory consumer rights.

18. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its general informational features are provided on an "as available" basis.

We do not guarantee uninterrupted website access or that every technical error will be corrected immediately.

Product descriptions, images, and general beauty information are provided to assist customers in making purchasing decisions.

Nothing in these Terms excludes or restricts warranties, guarantees, or remedies that cannot legally be excluded, including applicable rights relating to product quality, conformity, merchantability, fitness for a particular purpose, or other mandatory consumer protections.

These Terms do not exclude any express product warranties that we are legally required to honor.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Pyvani and Urban Grain LLC are not responsible for indirect or consequential losses that are not reasonably foreseeable or that do not arise from a breach of our legal obligations.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation

• Willful misconduct

• Personal injury or other harm where exclusion is legally prohibited

• Any liability that cannot legally be excluded

• Mandatory consumer protection rights and remedies

• Other obligations that cannot lawfully be waived

We remain responsible for legal obligations applicable to products sold and services provided through our online store.

Any limitation of liability applies only to the extent permitted by applicable law.

20. Governing Law and Consumer Rights

Subject to applicable mandatory consumer protection laws and other legal requirements, these Terms are intended to be governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict-of-law principles.

Nothing in these Terms deprives customers of mandatory protections available under applicable federal, state, local, or international consumer protection laws.

No provision requires a customer to waive rights or remedies that cannot legally be waived.

Any dispute-resolution, jurisdictional, or governing-law requirements remain subject to applicable law.

Customers may pursue any legal or regulatory remedies available to them under applicable law.

21. Resolving Customer Concerns

We encourage customers to contact our support team when questions, complaints, or disputes arise.

Email: support@pyvani.com

Phone: +1 757-338-6252

For order-related concerns, please include:

• Your order number

• The email address used at checkout

• A description of the issue

• Relevant supporting information, when available

Our customer support team will review the matter and work toward an appropriate resolution in accordance with our published policies and applicable law.

Nothing in this section prevents customers from pursuing legal, regulatory, or other remedies available to them.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business operations, products, website features, service providers, or legal obligations.

The current version will be posted on this page with an updated "Last Updated" date.

Where required by applicable law, we will provide additional notice of material changes.

Changes will not retroactively remove rights or benefits that have already accrued under accepted purchases or applicable consumer protection laws.

Continued use of our Services after updated Terms become effective may constitute acceptance of the revised Terms to the extent permitted by applicable law.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or severed to the extent necessary.

The remaining provisions will continue to apply to the extent legally permitted.

The invalidity or unenforceability of one provision does not automatically affect the validity or enforceability of the remaining Terms.

24. Contact Information

If you have questions about these Terms, our beauty products, your order, or our Services, please contact us.

Pyvani Customer Support

Email: support@pyvani.com

Phone: +1 757-338-6252

Contracting Legal Entity: Urban Grain LLC

Trading Name: Pyvani

Registered Business Address:

25 Timmy Ln
Colonial Beach, VA 22443
United States

Website: https://pyvani.com

Our registered business address is provided for business identification purposes and is not necessarily an authorized product return location.

For returns and refunds, please follow the instructions in our Return & Refund Policy or contact customer support before mailing any products.

Thank you for shopping with Pyvani and allowing us to be part of your everyday beauty routine.

Pyvani — Everyday Beauty, Inspired by You.